Hernan Guelman

UTOPY's mission is to drive measurable gains in customer care, operational performance and consumer loyalty through changing processes and people's behavior using domain-specific solutions powered by speech analytics. UTOPY's proven Performance Optimization and Customer Intelligence solutions are award-winning, and their customers are Fortune 500 leaders in their respective industries. UTOPY was founded in 1999 to help companies utilize the previously untapped 'voice of the customer' to drive enterprise performance. They analyze the phone conversations taking place between companies and customers and then deliver unparalleled insight and recommendations for performance improvement through scorecards, alerts, analytics and reports proactively delivering actionable information and recommendations directly to the people who can make an impact on improving the most critical Key Performance Indicators. UTOPY offers enterprise decision makers an incomparable window into contact center performance and customer and prospect behavior. In an age when most companies communicate with customers remotely (solely over the phone or via the web), the phone becomes the last remaining human bridge to the customer and the information and analysis provided by UTOPY are invaluable. The UTOPY team holds significant expertise in understanding and improving business processes and the customer experience. The entire UTOPY team is dedicated to their customers' success and focused on enhancing enterprise performance and bringing companies closer to their customers.