Michael Maoz

Michael Maoz is a distinguished analyst, vice president and research director in Gartner Research.
His research focuses on customer relationship management (CRM) and e-business, and he is the research area leader for customer service and support strategies, field service, and service management.
Mr. Maoz has 16 years of international experience, with eight years in enterprise front-office applications and integration, contact centers, systems integrators and CRM systems, and European market dynamics.
Mr. Maoz earned a bachelor's degree in European history from the University of Massachusetts and a graduate degree in technical communications from Northeastern University.