Chad A. Carlson

Part of Resolute Forest Products, Inc., Resolute FP US, Inc. is an American company located in Catawba, SC, that manufactures paper from woodpulp.

Sitel Corp. provides inbound call handling services. The company offers outbound telemarketing, database, and list-building services. Sitel was founded by James Lynch in 1985 and is located in Omaha, NE

Sykes Enterprises, Inc. engaged in the provision of multichannel demand generation and global customer engagement services. It operates through the following segments: Americas, Europe, the Middle East and Africa (EMEA), and Other. The Americas segment includes the United States, Canada, Latin America, Australia, and the Asia Pacific Rim; and offers outsourced customer engagement solutions and technical staffing. The EMEA segment covers outsourced customer engagement solutions and fulfilment services. The Other segment represents other items such as corporate and other costs, other income and expense, and income taxes. The company was founded by John H. Sykes in 1977 and was headquartered in Miami, FL.

Startek, Inc. engages in the provision of global customer experience solutions. Its solutions help global companies to connect emotionally with their customers, solve issues, and improve net promoter scores and other customer-facing performance metrics. The company offers multiple services, including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. It also manages programs using a variety of multi-channel customer interactions, including voice, chat, email, social media and back-office support. It operates through the following geographical segments: Americas, Malaysia, India and Sri Lanka, Australia, South Africa, and Rest of World. The company was founded by A. Emmet Stephenson and Michael W. Morgan in 1987 and is headquartered in Denver, CO.

Sitel Corp. provides business process outsourcing services. The company offers customer care, fulfillment and back office processing, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support, eCommerce, warehousing and fulfillment services. It has 52 facilities in 13 countries throughout North America, Europe, Africa, Central America and Asia. The company is headquartered in Nashville, TN.

Sitel Worldwide Corp. provides customer care outsourcing services. It offers a wide array of services, including customer service, technical support, customer acquisition, retention and revenue generation services and back office support. The company was founded in 1985 and is headquartered in Miami, FL.

Service Zone Holdings, Inc. provides call center services such as customer service and sales support. The company is headquartered in Nashville, TN.

The Results Cos. LLC provides business process outsourcing services. It offers solutions which cover areas such as inbound, outbound, quality assurance, training, analytics, and recruitment and hiring. The firm serves communications, energy and utilities, financial services, healthcare, retail, technology, and travel and entertainment industries. The company was founded by Robert Rapp in 1990 and is headquartered in Fort Lauderdale, FL.