John Duffin

Uptime Institute, Inc. provides education, publications, consulting, certifications, conferences & seminars, independent research, and thought leadership for the enterprise data center industry and data center professionals. It was founded in 1993. The Institute pioneered the creation and facilitation of end-user knowledge communities to improve reliability and uninterruptible availability uptime in data center facilities and information technology organizations. Members learn from each other and from the Institute via closed members-only conferences, site tours, benchmarking programs, best-practice sharing, abnormal incident collection, FLASH Reports, and shared metrics. Institute research focuses on data center facilities, the IT and facilities interface, and how both functions affect the cost, reliability and energy consumption of computing. Institute Best Practices arise out of work with the practitioners who actually run data centers, comparative cost and uptime statistics, consulting work, surveys, and internally funded efforts. The Institute makes this detailed knowledge available to companies within the networks, and provides high-level summaries for individual Institute members and for the broader data center industry in the form of research papers, webinars, and symposia. These publications and events are vendor-neutral.