Iain Ironside

COPC, Inc. is a private company that created the COPC standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management, and procurement. The company is based in Winter Park, FL, and provides consulting, training, certification, and research that transform operations to deliver exceptional customer experiences. Today, the company is an innovative leader that empowers organizations to optimize operations for the delivery of a superior service journey. The company also offers the RevealCX™ software solution for operations that support the customer experience. Founded in 1996 by Cliff Moore, the company began by helping call centers improve their performance.