Mark E. McDermott

APAC Customer Service, Inc. provides customer care services and solutions to the healthcare, communications, business services, media and publishing, travel and entertainment, technology and financial services industries. It delivers customized customer care services and solutions that involve communicating with customers and managing situations that are unique to each core industry. The company provides service through multiple communication channels, including telephone, Internet, online chat, email, fax, mail correspondence and automated response generated through technology. It operates customer care centers in the U.S, which include client-owned facilities and off-shore customer care centers in the Philippines and the Dominican Republic. The company founded in May 1973 by Theodore G. Schwartz and is headquartered in Bannockburn, IL.