John R. Bourne

Witness Systems provides performance optimization software that companies use to capture customer contact data and improve workforce performance. Witness Systems' eQuality suite includes performance analysis, e-learning, and Voice over Internet Protocol (VoIP)-based recording and analysis applications that synchronize customer communications across phone and Web channels, enabling companies to offer clients more personalized assistance. Designed for customer contact centers, the company's software can record specific interactions by telephone, Web chat, or e-mail, and sort them according to business-driven criteri