Richard W. Southwick

Quintus Corp. provides electronic customer relationship management (eCRM) solution. The company offers products that manage all customer interactions, such as customer orders, inquiries and service requests and allow delivery of customer service across multiple communications channels, including Internet, e-mail and telephone. On April 12, 2001 Avaya Inc acquired the assets of Quintus Corp. In February 2001 Quintus Corp. filed for Chapter 11 bankruptcy. Quintus Corp. is located in Dublin, CA.

Clarus Systems, Inc. provides integrated testing, troubleshooting, and monitoring for Cisco Unified Communications systems. Clarus' VoIP management suite, ClarusIPC Plus+, maximizes Cisco Unified Communications performance and availability through automated testing, performance monitoring, configuration management and business intelligence reporting. The company was founded in 2001 and is based in Redwood City, CA

Nightfire Software, Inc. designs service management software for the communications industry.

Contactual, Inc. provides hosted contact center solutions. The firm provides program services to assist in planning, analyzing, training, and configuring the contact center, telephone, chat, email, and Web support services and professional services, including data migration, Website integration and customization, product and feature APIs, third party and partner application integration, telephony enhancements, and project management services. The company was founded by Mansour Salame in 2000 and is headquartered in San Jose, CA.